Laundra Terms of Service

Effective date: July 12, 2026

Operator: A.M.K. Ecoleaf Ltd, a private company limited by shares registered in the Republic of Cyprus with registration number HE272640 and registered office at Ioanni Makrygianni 4, Lakatamia, Nicosia, 2312, Cyprus.

Contact email: info@getlaundra.app Support email: support@getlaundra.app Telephone: +357 94055973

1. Introduction

1.1 These Terms of Service govern the access to and use of the Laundra mobile application, web application, website, platform, booking system, messaging tools, payment tools, provider tools, dispute tools, notification tools and related services made available by A.M.K. Ecoleaf Ltd under the name Laundra.

1.2 In these Terms, A.M.K. Ecoleaf Ltd is referred to as “Laundra”, “we”, “us” or “our”. A person using the Platform to request laundry, ironing, washing, collection or delivery services is referred to as a “Customer”. A person using the Platform to offer laundry, ironing, washing, collection or delivery services is referred to as a “Provider”. Customers and Providers are together referred to as “Users”, “you” or “your”, depending on the context.

1.3 These Terms form a legally binding agreement between you and Laundra. By creating an account, applying to become a Provider, making a booking, accepting a booking, using the Platform, continuing to use the Platform after being notified of updated terms, or otherwise indicating acceptance through the Platform, you agree to be bound by these Terms.

1.4 If you do not agree to these Terms, you must not create an account, apply to become a Provider, make or accept bookings, or use the Platform.

1.5 These Terms should be read together with the Laundra Privacy Policy, Cookie Policy, Refund Policy, Damage and Dispute Policy and any additional policy or notice displayed through the Platform.

1.6 The Platform is currently intended for use in the Republic of Cyprus. Laundra may expand into other jurisdictions in the future.

2. Nature of the Platform

2.1 Laundra operates a technology marketplace that enables Customers to discover and book independent Providers for everyday laundry, washing, ironing, pickup and delivery services.

2.2 Laundra does not itself provide laundry, washing, ironing, dry cleaning, pickup or delivery services.

2.3 Unless expressly stated otherwise in writing, the agreement for the performance of a particular booking is between the Customer and the Provider who accepts the booking.

2.4 Providers are independent contractors and independent service providers.

2.5 Nothing in these Terms creates an employment relationship, partnership, joint venture, agency relationship or franchise relationship between Laundra and any Provider.

3. Eligibility

3.1 Users must be at least eighteen years old and capable of entering into legally binding agreements.

3.2 Users must provide accurate, current and complete information.

3.3 Laundra may suspend, restrict or terminate accounts where reasonably necessary for fraud prevention, legal compliance, Platform integrity, operational safety or enforcement of these Terms.

4. Accounts

4.1 Users are responsible for maintaining the confidentiality and security of their account credentials.

4.2 Users must not impersonate another person, create misleading accounts or provide false information.

4.3 A single account may operate as both a Customer and a Provider.

4.4 Users must promptly update inaccurate or outdated information.

5. Everyday Laundry Positioning

5.1 Laundra is intended primarily for everyday household laundry and ironing services.

5.2 The Platform is not intended for specialist luxury garment treatment, museum-grade textile care, specialist restoration, specialist dry cleaning or highly specialised fabric handling.

5.3 Customers submitting luxury, high-value, delicate or specialist-care items acknowledge that such items may involve increased operational risk.

6. High-Value Items and Prohibited Items

6.0 A high-value item includes items reasonably valued above €200, designer items, luxury items, specialist-care items, delicate fabrics, irreplaceable items or items requiring specialist treatment.

6.0.1 Customers may be required to declare whether a booking contains high-value, delicate or specialist-care items before confirming a booking.

6.0.2 Where a Customer declares such items, the Platform may display additional warnings, acknowledgments or liability notices.

6.0.3 Declared high-value items remain subject to the compensation framework described in these Terms and the Damage and Dispute Policy unless applicable law requires otherwise.

6A.1 Customers must not submit prohibited items through the Platform.

6A.2 Prohibited items include cash, jewellery, hazardous materials, illegal items, contaminated materials, personal identity documents, weapons and unsafe substances.

6A.3 Submission of prohibited items may result in cancellation, suspension, refusal of service or loss of compensation eligibility.

6.1 Laundra may charge a Provider registration fee.

6.2 The registration process may include shipment of a Laundra-branded digital scale.

6.3 Providers must use reasonably accurate scales when weighing bookings.

6.4 Providers may be required to upload scale photos during pickup.

6.5 Falsifying scale readings, manipulating weight evidence or submitting misleading evidence may result in suspension, payout withholding or permanent removal.

7. Bookings

7.1 Customers may submit bookings through the Platform.

7.2 Providers may accept or reject bookings.

7.3 A booking becomes operationally active once accepted by a Provider.

7.4 Final pricing may depend on actual weight, item count, approved adjustments, pickup fees, cancellation fees or other booking-related variables.

7.5 Providers may upload operational evidence including scale photos, pickup photos or delivery evidence.

7.6 Customers are responsible for ensuring that pickup and delivery information is accurate.

7.7 A booking may be completed automatically or manually depending on the Platform flow. If a Customer receives the items and does not raise an issue within twenty-four hours after delivery, collection or completion, the Platform may treat the booking as completed, without prejudice to any statutory rights the Customer may have.

8. Customer Responsibilities

8.1 Customers should inspect items before handover.

8.2 Customers should disclose known stains, pre-existing damage, delicate fabrics or specialist-care requirements.

8.3 Customers should remove prohibited items and valuables from garments before handover.

8.4 Customers should avoid submitting unsuitable or unsafe items.

9. Provider Responsibilities

9.1 Providers are expected to perform services with reasonable care, skill, hygiene and professionalism.

9.2 Providers must honour accepted bookings except where cancellation is reasonably necessary.

9.3 Providers must communicate respectfully with Customers.

9.4 Providers must not misuse Customer data, request off-platform payments, falsify evidence or engage in unlawful conduct.

10. Pricing and Fees

10.1 Pricing may include laundry fees, ironing fees, pickup fees, cancellation fees, no-show fees and Platform fees.

10.2 Providers may set their own service pricing within the operational structure supported by the Platform.

10.3 Pickup fees may be displayed separately.

10.4 Final pricing may differ from estimated pricing where the final price depends on actual measured weight or approved adjustments.

10.5 Customers must approve material pricing adjustments where required by the Platform.

10.6 Laundra may charge Platform fees for operation of the Platform.

10.6.1 Laundra may change platform fees, pricing structure, fee percentages, minimum fees, cancellation fees, payout deductions or other commercial terms from time to time. Where changes materially affect Users, Laundra will provide reasonable notice through the Platform, by email or by another appropriate method before the changes take effect. Updated fees apply prospectively and do not affect bookings already accepted before the effective date of the updated pricing unless the User expressly agrees otherwise.

10.7 Unless otherwise stated, the Platform currently deducts a ten percent fee from the items total of completed bookings.

10.8 Customers must pay all amounts properly due for bookings.

11. Payments and Payouts

11.1 Laundra may use third-party payment processors including Stripe and Stripe Connect.

11.2 Customer payments may be authorised at booking and captured at completion or another operational stage disclosed by the Platform.

11.3 Refunds, chargebacks, disputes and operational adjustments may affect final captured amounts.

11.4 Customers should attempt dispute resolution through the Platform before initiating chargebacks unless fraud or unauthorised payment activity is suspected.

11.5 Provider payouts may depend on payment processor rules, dispute status, fraud checks, banking delays, payout verification and operational review.

11.6 Laundra may withhold, delay, reduce or reverse payouts where reasonably necessary for dispute handling, fraud prevention, chargeback management, legal compliance or Platform integrity.

12. Customer Cancellation

12.1 Customers may cancel bookings subject to the applicable cancellation rules.

12.2 Where cancellation occurs more than twelve hours before pickup or drop-off, the Customer is generally entitled to a full refund unless a lawful non-refundable amount was disclosed.

12.3 Where cancellation occurs between four and twelve hours before pickup or drop-off, Laundra may charge a €5 cancellation fee.

12.4 Where cancellation occurs less than four hours before pickup or drop-off, Laundra may charge a €10 cancellation fee.

12.5 Where the Provider has already departed, travelled or incurred operational costs, additional charges including pickup fees may apply.

13. Provider Cancellation

13.1 Where a Provider cancels a booking after acceptance, Laundra may issue refunds, credits, payout adjustments or reassignment outcomes depending on the circumstances.

13.2 Repeated Provider cancellations may affect trust scores, visibility, booking eligibility or continued access to the Platform.

14. Failed Pickups and No-Shows

14.1 Failed pickups, failed deliveries or no-show situations may result in operational charges.

14.2 Laundra may charge no-show fees or failed-attempt fees of up to €10 plus applicable pickup or redelivery costs where lawful and proportionate.

14.3 False reporting of failed attempts may result in suspension or other operational action.

15. Disputes Between Users

15.1 Users are encouraged to attempt to resolve issues through the Platform messaging system before escalation.

15.2 Users may file disputes through the Platform.

15.3 Laundra may review booking records, communications, operational evidence, scale photos, delivery evidence and other relevant information.

15.4 Providers are generally expected to respond to disputes within forty-eight hours.

15.5 Laundra may issue partial refunds, full refunds, Platform credits, payout adjustments, warnings, suspensions or other operational outcomes.

15.6 Laundra’s operational decisions are intended to provide practical dispute resolution but do not remove statutory legal rights.

16. Damage and Service Complaints

16.1 Customers may submit complaints relating to damage, missing items, incorrect service, poor service quality, delays or other operational issues.

16.2 The Platform compensation framework reflects the everyday laundry positioning of the Platform.

16.3 Customers are encouraged to provide photos and supporting evidence.

16.4 The Customer must inspect returned items promptly. Any complaint about missing items, damaged items, wrong service, poor quality, late delivery or other service issue must be submitted through the Platform within fourteen days after delivery, collection or completion, unless applicable law requires a longer period.

17. High-Value Item Acknowledgment

17.1 Customers acknowledge that the Platform is not intended as specialist luxury garment insurance.

17.2 Customers submitting high-value items do so subject to the applicable compensation framework.

17.3 Providers may reject high-value or specialist-care items.

18. Compensation Framework

18.1 Customers may file damage or loss claims through the Platform.

18.2 A Customer must file a damage or loss claim through the Platform within fourteen days after delivery, collection or completion. The Customer must provide a clear description of the issue, photos where available, item details, estimated value, proof of value where requested and any other evidence reasonably required.

18.3 Laundra may request additional evidence before determining a Platform-level outcome.

18.4 Compensation may be reduced or refused where the item was unsuitable for ordinary laundry, involved undisclosed risks, showed signs of pre-existing weakness or where the evidence is insufficient.

18.5 Unless otherwise required by applicable law and subject to the circumstances of the claim, the maximum total compensation payable by Laundra, by a Provider through the Platform or through any Laundra-managed resolution for damage, loss, missing items, poor quality, wrong service or related item claims is €200 per booking.

19. Dispute Filing Window

19.1 Customers and Providers may submit booking-related disputes through the Platform.

19.2 A Customer may file a dispute for damaged items, missing items, wrong service, late delivery, poor quality or other booking-related issues within fourteen days after delivery, collection or completion.

20. Refunds and Credits

20.1 Refund eligibility depends on booking status, operational stage, dispute outcome, evidence and applicable law.

20.2 Laundra may issue full refunds, partial refunds, Platform credits or payout adjustments.

20.3 Platform credits may be non-transferable and may not be redeemable for cash unless required by law.

21. Customer and Provider Conduct

21.1 Users must not harass, threaten, discriminate against or abuse other Users or Laundra personnel.

21.2 Users must not misuse the Platform for fraud, unlawful conduct or fee avoidance.

21.3 Users must not reverse engineer, interfere with or disrupt the Platform.

21.4 Users must not upload unlawful, infringing or misleading content.

22. Data and Privacy

22.1 Laundra processes personal data in accordance with the Privacy Policy.

22.2 Providers may access Customer information only for the purpose of completing bookings.

22.3 Misuse of Customer data may result in suspension, termination or legal action.

23. Account Deletion and Retention

23.1 Users may request account deletion through the Platform where available.

23.2 Laundra may retain certain records for legal, accounting, fraud-prevention, dispute-handling or regulatory purposes.

23.3 Certain records may be retained for at least six years from the end of the relevant financial year or longer where reasonably necessary.

24. Intellectual Property

24.1 Laundra retains ownership of the Platform and all associated intellectual property rights.

24.2 Users receive a limited right to use the Platform solely for its intended operational purposes.

25. Automated Processing and Trust Systems

25.1 Laundra may operate trust systems, fraud-detection systems, cancellation monitoring systems, operational scoring systems and behavioural analysis systems.

25.2 Certain Platform functions may involve automated processing, profiling, scoring, ranking, fraud detection, trust scoring, suspension triggers, dispute prioritisation, booking prioritisation, cancellation-rate analysis or other automated operational logic intended to support fraud prevention, operational integrity, User safety, dispute handling and Platform reliability.

25.3 These systems may affect Provider visibility, booking eligibility, payout review, trust scores, operational priority or temporary restrictions.

25.4 Laundra may continue improving such systems over time.

25.5 Users must not attempt to manipulate trust systems, reviews, rankings or operational scoring.

25.6 Laundra may investigate suspicious operational behaviour.

25.7 Laundra may retain operational data relating to trust systems, fraud prevention and Platform integrity.

25.8 Certain operational systems may involve automated monitoring or analysis.

25.9 Laundra does not intend to rely solely on automated decision-making where applicable law requires meaningful human review. Affected Users may contact support@getlaundra.app to request review of significant account restrictions or decisions where applicable.

26. Availability and Technical Operation

26.1 The Platform is provided on an “as is” and “as available” basis.

26.2 Laundra does not guarantee uninterrupted availability, compatibility or error-free operation.

26.3 Laundra may update, modify, suspend or discontinue features, workflows or services.

27. Right of Withdrawal

27.1 Consumers may have statutory withdrawal rights under applicable consumer protection law.

27.2 Withdrawal rights may not apply or may be reduced where a service has already begun or has been fully performed.

27.3 The statutory right of withdrawal may not apply, or may be lost, where a service has been fully performed with the consumer’s prior express consent and acknowledgment that the right of withdrawal will be lost once the service has been fully performed, or where another statutory exception applies.

27.4 For individual laundry bookings, the Customer acknowledges that the Customer may request the service to begin before the end of any withdrawal period. Where the Customer expressly requests or confirms a booking for performance within that period, and the Provider begins performance, the Customer may be required to pay for the service proportionally performed and may lose the right to withdraw once the service has been fully performed, subject to applicable law.

27.4.1 Where required by applicable consumer protection law, the Platform may require the Customer to actively confirm through a separate checkbox, acknowledgment screen or similar mechanism that:

1. the Customer requests the service to begin before the expiry of the statutory withdrawal period; and

2. the Customer understands that the right of withdrawal may be lost once the service has been fully performed or may be reduced proportionally once performance has begun.

27.4.2 The Platform may record the timestamp, wording, version and acceptance status of such acknowledgments for legal compliance and evidential purposes.

27.5 Provider registration fees involving shipment of scales may involve separate withdrawal considerations depending on applicable law.

28. Suspension and Termination

28.1 Laundra may suspend, restrict or terminate accounts where reasonably necessary for fraud prevention, legal compliance, User protection, Platform integrity or enforcement of these Terms.

28.2 This may include repeated cancellations, disputes, false evidence, chargeback abuse, harassment, unsafe conduct, off-platform payment solicitation or unlawful activity.

28.3 Laundra may act without prior notice where urgent action is reasonably necessary.

29. Limitation of Liability

29.1 Nothing in these Terms excludes liability that cannot lawfully be excluded.

29.2 Subject to applicable law, Laundra is not liable for indirect losses, loss of profits, business interruption or losses arising from the conduct of Users.

29.3 Subject to applicable law, Laundra’s total liability arising out of or relating to the Platform shall not exceed the greater of:

1. the total Platform fees paid by the relevant User to Laundra during the six months preceding the event giving rise to the claim; or

2. €100.

29.4 These limitations do not apply where liability cannot legally be excluded or limited, including intentional misconduct or gross negligence where applicable law prohibits limitation.

30. Indemnity

30.1 Users agree to indemnify and hold harmless Laundra against claims, losses, liabilities, damages and costs arising from breach of these Terms, unlawful conduct, misuse of the Platform or infringement of third-party rights.

31. Accessibility

31A.1 Laundra aims to make the Platform reasonably accessible across commonly used devices and operating systems.

31A.2 Laundra may continue improving accessibility features and usability over time.

31A.3 Users experiencing accessibility issues may contact support@getlaundra.app.

32. Changes to these Terms

32.1 Laundra may update these Terms from time to time.

32.2 Where changes materially affect Users, Laundra may provide notice through the Platform, by email or through another appropriate method.

32.3 Continued use of the Platform after the effective date of updated Terms may constitute acceptance where permitted by law.

33. Governing Law and Jurisdiction

33.1 These Terms are governed by the laws of the Republic of Cyprus.

33.2 Subject to mandatory consumer rights that cannot lawfully be excluded, the courts of Nicosia, Cyprus shall have jurisdiction over disputes arising out of or relating to these Terms or the Platform.

33.3 Consumers may have rights to contact competent consumer protection authorities or approved Alternative Dispute Resolution bodies.

33.4 Laundra may participate in mediation or alternative dispute resolution on a voluntary basis where appropriate.

34. Contact Information

34.1 Questions relating to these Terms may be sent to info@getlaundra.app.

34.2 Support requests, disputes and operational questions may be sent to support@getlaundra.app.

A.M.K. Ecoleaf Ltd Ioanni Makrygianni 4 Lakatamia, Nicosia, 2312 Cyprus

Laundra Privacy Policy

Effective date: July 12, 2026

This Privacy Policy explains how A.M.K. Ecoleaf Ltd trading as “Laundra” collects, uses, stores, shares, transfers and protects personal data when Users access or use the Laundra mobile application, website, booking platform and related services.

A.M.K. Ecoleaf Ltd is a private company limited by shares registered in the Republic of Cyprus with registration number HE272640 and registered office at Ioanni Makrygianni 4, Lakatamia, Nicosia, 2312, Cyprus.

In this Privacy Policy, “Laundra”, “we”, “us” and “our” refer to A.M.K. Ecoleaf Ltd trading as Laundra. “User”, “you” and “your” refer to any person using the Platform as a Customer, Provider or visitor.

Laundra acts as the data controller for most personal data processed through the Platform for the purposes of the General Data Protection Regulation (EU) 2016/679 (“GDPR”) and applicable Cyprus data protection legislation.

By creating an account, accessing the Platform, requesting services, providing services or otherwise interacting with Laundra, you acknowledge that your personal data may be processed in accordance with this Privacy Policy.

1. Scope of this Privacy Policy

1.1 This Privacy Policy applies to personal data processed when a User creates or uses a Laundra account, requests or provides laundry-related services, communicates through the Platform, interacts with customer support, uploads content, participates in promotions or otherwise uses the Platform.

1.2 This Privacy Policy does not apply to third-party websites, applications or services not controlled by Laundra, even where linked through the Platform.

2. Personal Data We Collect

2.1 Laundra may collect personal data necessary for the operation, protection, improvement and lawful management of the Platform.

2.2 This may include account information such as:

• name;
• email address;
• phone number;
• authentication information;
• account preferences;
• profile details;
• account status information; and
• accepted legal acknowledgments.

2.3 For Providers, Laundra may additionally collect:

• service descriptions;
• pricing information;
• payout information;
• availability information;
• service radius information;
• verification information;
• profile photos;
• workspace photos;
• machine photos;
• introductory videos;
• onboarding records; and
• Provider operational history.

2.4 Laundra may collect booking-related information including:

• pickup addresses;
• delivery addresses;
• geocoded booking locations;
• booking notes;
• service instructions;
• booking timestamps;
• booking history;
• booking status changes;
• item-related information;
• weight information;
• cancellation records;
• no-show records;
• refund records; and
• dispute records.

2.5 Laundra may process precise location-related information connected with bookings, including:

• Customer default addresses;
• pickup locations;
• delivery locations;
• Provider workshop locations;
• Provider service-radius settings; and
• operational route-related information where applicable.

2.6 Users may upload photos, videos or other media through the Platform, including:

• scale photos;
• delivery evidence;
• dispute evidence;
• Provider profile media;
• operational booking evidence; and
• support-related uploads.

2.7 Laundra may collect payment and payout-related information including:

• transaction identifiers;
• payout status information;
• refund records;
• Platform credit records;
• Stripe customer identifiers;
• Stripe Connect account identifiers;
• chargeback-related information; and
• payout verification information.

2.8 Laundra does not intentionally store complete payment card numbers on its own systems.

2.9 Provider onboarding or payout verification processes operated by Stripe or Stripe Connect may involve identity-verification procedures, including document verification, facial comparison technologies or biometric-processing technologies operated by Stripe or its verification providers.

2.10 Laundra may collect communications and support information including:

• Platform messages;
• support requests;
• reviews;
• ratings;
• refund requests;
• dispute submissions;
• communications with Laundra; and
• operational investigation records.

2.11 Laundra may collect technical and operational information including:

• IP address;
• browser information;
• device information;
• operating system information;
• app version;
• crash logs;
• device identifiers;
• cookie identifiers;
• session information;
• analytics information;
• operational activity information; and
• behavioural and trust-system information.

2.12 Laundra may also retain records relating to:

• withdrawal-right acknowledgments;
• consent records;
• legal acknowledgment timestamps;
• accepted policy versions; and
• operational audit records.

3. How We Collect Personal Data

3.1 Laundra may collect personal data directly from Users, automatically through Platform usage, through booking workflows, through dispute workflows, through payment processors, through operational service providers and from other Users involved in bookings or disputes.

3.2 Certain information may be collected automatically through cookies, analytics technologies, operational monitoring tools, SDKs, server logs and security systems.

4. How We Use Personal Data

4.1 Laundra processes personal data for purposes connected with the operation, security, protection, improvement and lawful management of the Platform.

4.2 This includes:

• creating and managing accounts;
• facilitating bookings;
• processing transactions;
• managing payouts;
• operating booking workflows;
• facilitating communications;
• handling disputes;
• operating trust systems;
• preventing fraud;
• processing refunds;
• handling chargebacks;
• operating cancellation workflows;
• handling no-show situations;
• responding to support requests; and
• enforcing Platform rules.

4.3 Personal data may also be processed to:

• improve Platform performance;
• analyse usage patterns;
• investigate suspicious activity;
• maintain operational integrity;
• comply with legal obligations;
• protect Users, Providers and Laundra;
• maintain audit records;
• investigate abuse; and
• support legal defence.

4.4 Where permitted by law and where appropriate consent has been obtained, Laundra may also use personal data for:

• marketing communications;
• newsletters;
• promotions;
• referral campaigns;
• customer engagement;
• feature announcements; and
• service updates.

4.5 Users may withdraw marketing consent at any time through unsubscribe tools, account settings or by contacting support@getlaundra.app.

5. Legal Bases for Processing

5.1 Depending on the circumstances, Laundra processes personal data on the basis of:

• contractual necessity;
• legitimate interests;
• legal obligations; and
• consent.

5.2 Laundra may rely on contractual necessity where processing is required to:

• provide the Platform;
• facilitate bookings;
• process payments;
• manage Provider services;
• process refunds;
• operate dispute workflows; or
• operate core Platform functionality.

5.3 Laundra may rely on legitimate interests where reasonably necessary for:

• fraud prevention;
• Platform security;
• dispute handling;
• operational monitoring;
• behavioural analysis;
• analytics;
• service improvement;
• operational integrity;
• legal defence;
• trust systems; or
• enforcement of Platform rules.

5.4 Laundra may process personal data where required to comply with legal obligations including:

• tax obligations;
• accounting obligations;
• payment compliance obligations;
• anti-fraud obligations;
• consumer protection obligations; and
• regulatory requests.

5.5 Where consent is required by law, including for certain marketing communications or non-essential analytics technologies, Laundra will rely on User consent.

6. Sharing of Personal Data

6.1 Laundra may share personal data where reasonably necessary for operation of the Platform, completion of bookings, compliance with law or protection of Users.

6.2 Booking-related information may be shared between Customers and Providers for the purpose of facilitating services. This may include names, phone numbers, booking details, addresses, booking notes and operational communications.

6.3 Laundra may use third-party providers including:

• Stripe and Stripe Connect for payment processing and payout services;
• Twilio for SMS and communication services;
• Postmark for email delivery services;
• Google Maps APIs for geolocation, address validation and mapping services;
• Sentry for crash reporting and operational monitoring;
• Base44 for Platform infrastructure and hosting-related services; and
• PostHog for analytics and behavioural analytics services where enabled.

6.4 These providers may process personal data on Laundra’s behalf subject to contractual safeguards and applicable data-protection obligations.

6.5 Laundra may disclose personal data where required by law, court order, regulatory request, law-enforcement request or where reasonably necessary to investigate fraud, protect Users, enforce legal rights or protect Platform integrity.

7. International Transfers

7.1 Certain service providers used by Laundra may process personal data outside Cyprus or outside the European Economic Area, including providers operating infrastructure or services in the United States or other jurisdictions.

7.2 This may include international processing connected with:

• Stripe;
• Stripe Connect;
• Twilio;
• Postmark;
• Sentry;
• Google services;
• analytics providers; or
• infrastructure providers.

7.3 Where personal data is transferred internationally, Laundra aims to implement appropriate safeguards in accordance with GDPR requirements, including:

• Standard Contractual Clauses approved by the European Commission;
• adequacy decisions where applicable; or
• other recognised transfer mechanisms permitted by law.

7.4 Users may contact support@getlaundra.app to request additional information regarding applicable international-transfer safeguards where legally required.

8. Cookies and Analytics

8.1 Laundra may use cookies, analytics technologies, SDKs, session technologies and similar operational tools to maintain Platform functionality, improve performance, analyse usage and support security.

8.2 Analytics technologies may collect information relating to:

• device type;
• app usage;
• session duration;
• navigation behaviour;
• crash events;
• feature interaction; and
• operational activity.

8.3 Where required by law, Laundra will request consent before using non-essential cookies or non-essential analytics technologies.

8.4 Users may manage cookie preferences through browser settings, cookie banners or Platform settings where available.

8.5 Additional information relating to cookies, SDKs and tracking technologies is available in the Laundra Cookie Policy.

9. Automated Processing and Trust Systems

9.1 Certain operational systems used by Laundra may involve:

• automated analysis;
• behavioural monitoring;
• trust scoring;
• fraud detection;
• cancellation monitoring;
• operational ranking;
• dispute prioritisation; or
• automated risk-detection mechanisms.

9.2 These systems may affect:

• Provider visibility;
• booking eligibility;
• payout review;
• trust scores;
• temporary restrictions;
• fraud reviews;
• operational prioritisation; or
• account-review workflows.

9.3 Laundra may use operational monitoring systems to detect:

• suspicious activity;
• repeated cancellations;
• refund abuse;
• chargeback abuse;
• manipulated evidence;
• operational unreliability; or
• misuse of the Platform.

9.4 Laundra does not intend to rely solely on automated decision-making where applicable law requires meaningful human review.

9.5 Users may contact support@getlaundra.app to request review of significant operational restrictions or account actions where applicable.

10. Data Retention

10.1 Laundra retains personal data only for as long as reasonably necessary for the purposes described in this Privacy Policy unless a longer retention period is required or justified by law.

10.2 Where a User requests account deletion, the account may enter a pending deletion state for approximately thirty days before permanent deletion, anonymisation or restriction is completed.

10.3 Platform messages and communications may be retained for approximately twenty-four months after the relevant booking or communication activity unless longer retention is reasonably necessary for legal, fraud-prevention or operational purposes.

10.4 Booking records, payout records, dispute records, refund records, operational logs, chargeback records and accounting-related records may be retained for at least six years from the end of the relevant financial year or longer where reasonably necessary for legal defence, fraud prevention or regulatory compliance.

10.5 Certain anonymised or aggregated records may be retained indefinitely where the information no longer identifies an individual.

10.6 Reviews and ratings associated with deleted accounts may remain visible in anonymised form where reasonably necessary for Platform integrity, operational history or fraud prevention.

10.7 Laundra may retain records relating to:

• accepted legal acknowledgments;
• withdrawal-right acknowledgments;
• consent records;
• operational investigations;
• fraud investigations; and
• trust-system activity.

11. User Rights

11.1 Subject to applicable law, Users may have rights relating to:

• access;
• rectification;
• erasure;
• restriction;
• objection;
• portability; and
• withdrawal of consent.

11.2 Users may request access to personal data processed by Laundra and may request correction of inaccurate or incomplete information.

11.3 Users may also request deletion of personal data in circumstances recognised by law, although Laundra may retain information where required for legal, accounting, fraud-prevention, dispute-handling or legitimate operational purposes.

11.4 Users may withdraw consent where processing is based on consent.

11.5 Users may submit privacy-related requests to support@getlaundra.app.

11.6 Users may also lodge complaints with the Office of the Commissioner for Personal Data Protection in Cyprus or another competent supervisory authority.

12. Security Measures and Data Breaches

12.1 Laundra aims to implement reasonable technical and organisational measures designed to protect personal data against unauthorised access, misuse, disclosure, alteration or destruction.

12.2 Security measures may include:

• authentication controls;
• access controls;
• encrypted communications;
• operational monitoring;
• infrastructure protections;
• payment-processor safeguards; and
• role-based permissions.

12.3 No online platform, storage system or internet transmission can be guaranteed completely secure. Users should also take reasonable precautions to protect their accounts and devices.

12.4 Laundra aims to maintain procedures designed to identify, investigate and respond to suspected personal-data breaches.

12.5 Where required by applicable law, Laundra may notify affected Users or competent supervisory authorities regarding personal-data breaches presenting material risk to Users or their rights and freedoms.

13. Provider Responsibilities and Independent Processing

13.1 Providers receive Customer information solely for the purpose of completing bookings and related communications.

13.2 Providers must keep Customer information confidential and must not use Customer information for unrelated marketing, resale, harassment, off-platform solicitation or unlawful purposes.

13.3 Providers may act as independent data controllers with respect to certain personal data they independently process while performing services through the Platform.

13.4 Providers remain independently responsible for complying with applicable privacy and data-protection obligations relating to their own handling of Customer information.

13.5 Misuse of Customer information may result in suspension, termination, legal action or reporting to relevant authorities in accordance with the Terms of Service and Provider Agreement.

14. Children and Minors

14.1 The Platform is not intended for persons under eighteen years old.

14.2 Laundra does not knowingly collect personal data from children under eighteen.

14.3 If Laundra becomes aware that personal data of a child has been collected without proper legal basis, Laundra may delete the information and restrict the associated account.

15. Data Protection Officer

15.1 Laundra has not currently appointed a formal Data Protection Officer because Laundra does not presently consider itself legally required to appoint one under Article 37 GDPR.

15.2 Privacy-related requests and communications may nevertheless be directed to support@getlaundra.app.

16. Changes to this Privacy Policy

16.1 Laundra may update this Privacy Policy from time to time.

16.2 Where changes materially affect Users, Laundra may provide notice through the Platform, by email or through another appropriate method before the changes take effect.

16.3 Where required by applicable law, Laundra may request renewed consent before certain changes affecting consent-based processing become effective.

16.4 Continued use of the Platform after the effective date of an updated Privacy Policy may constitute acceptance where permitted by law.

17. Governing Law and Jurisdiction

17.1 This Privacy Policy is governed by the laws of the Republic of Cyprus.

17.2 Subject to mandatory legal rights that cannot lawfully be excluded, the courts of Nicosia, Cyprus shall have jurisdiction over disputes arising out of or relating to this Privacy Policy.

18. Contact Information

Questions, requests or concerns relating to this Privacy Policy or personal data may be sent to:

A.M.K. Ecoleaf Ltd
Ioanni Makrygianni 4
Lakatamia, Nicosia, 2312
Cyprus

Email: support@getlaundra.app

Laundra Cookie Policy

Effective date: July 12, 2026

This Cookie Policy explains how A.M.K. Ecoleaf Ltd trading as “Laundra” uses cookies, analytics technologies, software development kits (“SDKs”), local-storage technologies, tracking technologies and similar technologies when Users access or use the Laundra website, mobile application, booking platform and related services.

This Cookie Policy forms part of the Laundra Privacy Policy, Terms of Service and related Platform policies.

In this Policy, “Laundra”, “we”, “us” and “our” refer to A.M.K. Ecoleaf Ltd trading as Laundra. “User”, “you” and “your” refer to any person accessing or using the Platform.

1. What Are Cookies and Similar Technologies

1.1 Cookies are small text files stored on a User’s device when visiting websites or using online services.

1.2 Laundra may also use similar technologies including:

• local-storage technologies;
• analytics technologies;
• SDKs;
• operational tags;
• session technologies;
• device identifiers;
• browser storage technologies; and
• similar tracking technologies.

1.3 Certain technologies may be placed directly by Laundra, while others may be placed by third-party providers supporting Platform functionality, analytics, payments, operational monitoring or security services.

1.4 Under applicable EU and Cyprus ePrivacy rules, certain non-essential cookies or analytics technologies may require User consent before being placed on a User’s device.

2. How Laundra Uses Cookies and Similar Technologies

2.1 Laundra may use cookies and similar technologies for operational, analytical, functional, security, fraud-prevention and performance-related purposes.

2.2 This may include:

• maintaining login sessions;
• authenticating Users;
• protecting accounts;
• remembering User preferences;
• operating booking workflows;
• supporting payment workflows;
• monitoring Platform stability;
• preventing fraud;
• analysing usage patterns;
• identifying technical issues;
• supporting customer support functions;
• monitoring operational reliability;
• supporting trust systems; and
• improving overall user experience.

2.3 Certain technologies may also help Laundra and its service providers understand how Users interact with the Platform, identify technical issues, investigate suspicious activity and improve Platform functionality.

3. Essential Cookies and Technologies

3.1 Certain cookies and technologies are strictly necessary for operation of the Platform and cannot reasonably be disabled without affecting core functionality.

3.2 These technologies may include authentication technologies, session technologies, security technologies, payment-fraud prevention technologies, booking-session technologies and operational functionality technologies.

3.3 Laundra currently uses the following essential cookies and technologies on app.getlaundra.app:

3.4 Certain essential technologies may be stored through cookies, browser storage or local-storage mechanisms.

3.5 Essential technologies are generally processed on the basis of legitimate interests, contractual necessity or legal compliance and may not require separate consent where permitted by applicable law.

4. Analytics and Performance Technologies

4.1 Laundra may use analytics and performance technologies to understand how the Platform is used, monitor stability, identify technical issues and improve functionality.

4.2 Analytics technologies may collect information relating to:

• device type;
• operating system;
• session duration;
• navigation behaviour;
• feature interaction;
• crash events;
• booking activity;
• behavioural patterns; and
• operational activity.

4.3 Laundra currently uses or may use analytics-related technologies including:

4.4 Certain analytics technologies used through the Base44 platform may load automatically as part of the underlying Platform infrastructure.

4.5 Laundra intends to implement consent-management mechanisms for non-essential analytics technologies where required by applicable law.

4.6 Laundra acknowledges that certain analytics technologies may currently load before explicit User consent is collected during testing or pre-launch phases.

5. Functional and Preference Technologies

5.1 Functional technologies may be used to remember User settings, preferences or operational choices.

5.2 Laundra currently uses or may use technologies including:

5.3 Certain functional technologies may remain active to support basic usability and localisation functionality.

6. Payment and Fraud-Prevention Technologies

6.1 Laundra uses Stripe and Stripe Connect for payment processing, payout services and fraud prevention.

6.2 Stripe technologies may place cookies, session identifiers or monitoring technologies on the User’s device when payment-related functionality loads.

6.3 These technologies help:

• prevent fraud;
• detect suspicious activity;
• secure transactions;
• validate payment sessions; and
• maintain payment integrity.

6.4 Certain Stripe technologies may be loaded even before payment functionality becomes publicly active where Stripe libraries are preloaded through the Platform.

6.5 Stripe may independently place technologies on domains controlled by Stripe including:

• js.stripe.com; and
• m.stripe.network.

6.6 Technologies placed directly by Stripe on Stripe-controlled domains remain governed by Stripe’s own privacy and cookie practices.

7. Local Storage Technologies

7.1 Laundra and its providers may use browser local storage or similar storage technologies in addition to cookies.

7.2 Local storage technologies may store operational information, authentication information, analytics identifiers, interface settings or Platform functionality data.

7.3 Local-storage entries currently observed on the Platform may include:

7.4 Under applicable EU guidance, certain local-storage technologies may be treated similarly to cookies for consent purposes.

8. Third-Party Providers and Technologies

8.1 Laundra may use third-party providers supporting:

• hosting;
• analytics;
• payments;
• communications;
• authentication;
• operational monitoring;
• crash reporting;
• mapping services; and
• Platform infrastructure.

8.2 Third-party providers may include:

• Base44;
• Stripe;
• Stripe Connect;
• Mixpanel;
• Twilio;
• Postmark;
• Sentry;
• Google Maps APIs; and
• i18next-related localisation technologies.

8.3 Certain third-party providers may independently process technical or analytics-related information in accordance with their own privacy policies.

8.4 Laundra remains responsible as data controller for technologies used through the Platform where required by applicable law.

9. International Transfers

9.1 Certain providers used by Laundra may process data outside Cyprus or outside the European Economic Area, including in the United States.

9.2 This may include providers such as:

• Stripe;
• Mixpanel;
• Sentry;
• Twilio;
• Base44; or
• Google-related services.

9.3 Where personal data is transferred internationally, Laundra aims to implement safeguards recognised under GDPR requirements including:

• Standard Contractual Clauses approved by the European Commission;
• adequacy decisions where applicable; or
• other recognised transfer mechanisms permitted by law.

9.4 Users may contact support@getlaundra.app for additional information regarding applicable transfer safeguards where legally required.

10. Consent and Cookie Preferences

10.1 Where required by applicable law, Laundra intends to request consent before placing non-essential cookies or non-essential analytics technologies.

10.2 Users may manage cookie preferences through:

• cookie banners;
• browser settings;
• device settings; or
• Platform settings where available.

10.3 Disabling certain technologies may affect Platform functionality, account access, booking workflows, payment workflows or user experience.

10.4 Laundra may continue improving cookie-consent mechanisms and consent-management systems as the Platform evolves.

11. Mobile Applications and SDKs

11.1 Where Users access the Platform through mobile applications, Laundra may use SDKs, device identifiers, crash-reporting technologies, analytics technologies or similar operational technologies.

11.2 These technologies may support:

• app stability;
• operational monitoring;
• analytics;
• fraud prevention;
• technical troubleshooting;
• feature analysis; and
• Platform security.

12. Data Retention

12.1 Information collected through cookies and similar technologies may be retained for different periods depending on the technology involved.

12.2 Certain technologies may persist only during active sessions while others may remain stored for longer operational periods.

12.3 Analytics providers or infrastructure providers may independently retain analytics-related data in accordance with their own retention practices and privacy policies.

12.4 Certain operational, security, fraud-prevention, dispute-related or analytics-related information may be retained where reasonably necessary for:

• operational integrity;
• legal defence;
• fraud prevention;
• chargeback defence;
• dispute handling; or
• regulatory compliance.

13. Future Technologies and Platform Changes

13.1 As Platform functionality evolves, additional technologies may be introduced including technologies connected with:

• Stripe Connect onboarding;
• embedded payment functionality;
• maps functionality;
• analytics tools;
• fraud-prevention systems; or
• operational monitoring systems.

13.2 Laundra may update this Cookie Policy to reflect material changes in technologies or processing activities.

14. Changes to this Policy

14.1 Laundra may update this Cookie Policy from time to time.

14.2 Where changes materially affect Users, Laundra may provide notice through the Platform, by email or through another appropriate method before the updated Policy takes effect.

14.3 Continued use of the Platform after the effective date of an updated Policy may constitute acceptance where permitted by law.

15. Governing Law and Jurisdiction

15.1 This Cookie Policy is governed by the laws of the Republic of Cyprus.

15.2 Subject to mandatory legal rights that cannot lawfully be excluded, the courts of Nicosia, Cyprus shall have jurisdiction over disputes arising out of or relating to this Cookie Policy.

16. Contact Information

Questions relating to this Cookie Policy or the use of cookies and similar technologies may be sent to:

A.M.K. Ecoleaf Ltd
Ioanni Makrygianni 4
Lakatamia, Nicosia, 2312
Cyprus

Email: support@getlaundra.app

Laundra Refund Policy

Effective date: July 12, 2026

This Refund Policy explains how Laundra handles refunds, cancellation-related reimbursements, operational payment adjustments, Platform credits, no-show charges and booking-related financial outcomes through the Laundra Platform.

This Policy forms part of the Laundra Terms of Service, Damage and Dispute Policy, Provider Agreement and related Platform policies.

In this Policy, “Laundra”, “we”, “us” and “our” refer to A.M.K. Ecoleaf Ltd trading as Laundra. “Customer” refers to a User requesting services through the Platform. “Provider” refers to an independent service provider offering services through the Platform.

1. Purpose of this Policy

1.1 Laundra operates a technology marketplace connecting Customers and independent Providers for everyday laundry, ironing, pickup and delivery services.

1.2 This Policy establishes the operational framework used by Laundra to review refund requests, cancellation-related reimbursements, booking-related payment adjustments, no-show situations and dispute-related financial outcomes.

1.3 Nothing in this Policy removes statutory consumer rights or legal rights that cannot lawfully be excluded.

2. General Refund Principles

2.1 Refund eligibility depends on the operational stage of the booking, the timing of cancellation, the evidence available, the outcome of any dispute review, applicable Platform policies and applicable law.

2.2 Submission of a refund request does not automatically guarantee approval of a refund.

2.3 Laundra may approve full refunds, partial refunds, Platform credits, payout adjustments or other operational outcomes where reasonably appropriate.

2.4 Refund-related decisions may involve operational review, dispute investigation, fraud checks, verification procedures, payment-processor review or chargeback handling before completion.

2.5 Refund processing times may vary depending on payment processors, banks, operational review procedures or technical processing requirements.

3. Booking Completion and Refund Timing

3.1 A booking may be completed automatically or manually depending on the operational flow of the Platform.

3.2 If a Customer receives returned items and does not raise an issue within twenty-four hours after delivery, collection or completion, the Platform may operationally treat the booking as completed, without prejudice to any statutory legal rights.

3.3 Customers may nevertheless submit disputes or refund-related complaints within fourteen days after delivery, collection or completion, in accordance with clauses 16.4, 18.2 and 19.2 of the Terms of Service and the Damage and Dispute Policy.

4. Customer Cancellations

4.1 Customers may cancel bookings through the Platform subject to the applicable cancellation framework.

4.2 Where cancellation occurs before a Provider has accepted the booking, the Customer will generally not be charged for the booking unless otherwise disclosed through the Platform.

4.3 Where a booking has been created and before the Provider has departed for pickup or operational travel, the following cancellation fee structure applies based on the time remaining before the scheduled pickup or drop-off window:

1. more than twelve hours before the scheduled pickup or drop-off window: full refund of amounts paid or authorised;

2. between four and twelve hours before the scheduled pickup or drop-off window: a cancellation fee of €5 may apply, with the remaining amount refunded;

3. less than four hours before the scheduled pickup or drop-off window: a cancellation fee of €10 may apply, with the remaining amount refunded; and

4. after the Provider has departed for pickup or has otherwise reasonably incurred travel-related operational costs: a cancellation fee of €15 plus the applicable pickup fee may apply.

4.4 The cancellation framework described in this section reflects clauses 13.2 to 13.5 of the Terms of Service and applies in addition to any statutory consumer rights, including the right of withdrawal where applicable under clause 27 of the Terms of Service.

4.5 Where cancellation occurs after operational travel, arrival at the pickup location or other incurred operational activity, Laundra may apply cancellation fees, pickup fees, Provider compensation adjustments, no-show charges, failed-attempt fees or other operational charges where lawful and proportionate.

4.6 Applicable cancellation-related charges are generally disclosed through the Platform before booking confirmation or cancellation confirmation.

5. Provider Cancellations

5.1 Where a Provider cancels a booking after acceptance, Laundra may determine an appropriate operational outcome depending on the circumstances.

5.2 This may include:

• full refunds;
• partial refunds;
• Platform credits;
• reassignment to another Provider;
• trust-score adjustments;
• Provider payout adjustments; or
• other operational resolutions.

5.3 Where a Provider cancels after operational travel has begun or after arriving at the Customer location, Laundra may provide compensation, Platform credit or another reasonable operational outcome where appropriate.

5.4 Repeated Provider cancellations may affect Provider visibility, booking eligibility, trust scores or continued access to the Platform.

6. Failed Pickups, Failed Deliveries and No-Show Situations

6.1 A failed pickup, failed delivery or no-show situation may arise where a Customer or Provider is unavailable, inaccessible, cannot be contacted, refuses handover or otherwise prevents completion of a booking.

6.2 Where lawful and proportionate, Laundra may apply no-show fees, failed-attempt fees, pickup fees, redelivery-related charges or other operational charges.

6.3 Operational charges relating to failed-attempt situations may include charges of up to €10 plus applicable pickup or redelivery costs where disclosed through the Platform.

6.4 Customers may become responsible for no-show charges where a Provider has already travelled to the location or reasonably incurred operational costs.

6.5 Providers must not falsely report no-show situations or failed attempts.

6.6 Laundra may review booking records, messages, timestamps, operational logs and available evidence when determining operational outcomes relating to failed-attempt disputes.

7. Refunds Relating to Damage, Missing Items or Service Quality

7.1 Customers may request refunds or compensation relating to:

• damaged items;
• missing items;
• incorrect service;
• poor service quality;
• incorrect pricing;
• excessive delays; or
• other booking-related issues.

7.2 Such requests are generally reviewed in accordance with the Damage and Dispute Policy.

7.3 Laundra may review evidence submitted by Customers, Providers and operational systems before determining a Platform-level outcome.

7.4 Refunds relating to disputes may include:

• full refunds;
• partial refunds;
• Platform credits;
• payout adjustments; or
• other reasonable operational resolutions.

7.5 Refund eligibility may be reduced or rejected where:

• evidence is insufficient;
• the claim appears abusive or fraudulent;
• the Customer failed to disclose relevant information;
• the item was unsuitable for ordinary laundry handling;
• the issue resulted from ordinary wear and tear; or
• the claim falls outside the applicable compensation framework.

8. Platform Credits

8.1 Laundra may issue Platform credits instead of or in addition to monetary refunds in certain operational situations.

8.2 Platform credits may be issued for:

• operational inconvenience;
• cancellation-related compensation;
• goodwill resolutions;
• referral campaigns;
• promotions;
• dispute resolutions; or
• customer-support outcomes.

8.3 Unless otherwise stated, Platform credits:

• may be non-transferable;
• may be limited to Platform use;
• may be non-redeemable for cash; and
• are subject to a default expiry period of twelve months from the date of issue unless a different period is stated when the credit is issued.

8.4 Laundra may revoke Platform credits where fraud, abuse or misuse is detected.

9. Refund Processing and Payment Methods

9.1 Approved refunds are generally processed back to the original payment method where reasonably possible.

9.2 Where a Customer cancels a booking before payment has been captured by Laundra, the payment authorisation is released by the payment processor and the amount becomes available in accordance with the processor’s standard timing, which is typically immediate although the Customer’s bank may take several business days to reflect the release.

9.3 Where a refund is approved after payment has been captured, Laundra will initiate the refund through the payment processor without undue delay and, in any event, within fourteen days after communicating the refund decision to the Customer, in accordance with applicable consumer protection law.

9.4 The Customer’s bank or card issuer may require additional business days to reflect the refunded amount.

9.5 In certain operational situations, refunds may instead be issued as:

• Platform credit;
• payout adjustment;
• partial reimbursement; or
• another reasonable operational resolution.

9.6 Refund processing times may vary depending on:

• Stripe or other payment processors;
• banking systems;
• dispute reviews;
• fraud checks;
• chargeback investigations;
• operational verification procedures; or
• technical processing requirements.

9.7 Laundra is not responsible for delays caused by payment processors, banks or external financial institutions.

10. Chargebacks and Payment Disputes

10.1 Customers are encouraged to attempt resolution through the Platform before initiating chargebacks unless fraud or unauthorised payment activity is suspected.

10.2 Laundra may submit booking records, communications, operational evidence, cancellation history, dispute history, scale evidence, delivery evidence and other relevant information during chargeback investigations.

10.3 Where chargebacks are initiated fraudulently, abusively or in bad faith, Laundra may:

• restrict accounts;
• recover losses;
• reverse credits; or
• take additional operational or legal action.

10.4 Providers may become responsible for certain chargeback-related losses where fraud, false evidence, misconduct or breach of Platform rules is involved.

11. Operational Review and Fraud Prevention

11.1 Refund requests may be reviewed using:

• operational monitoring systems;
• trust systems;
• fraud-detection systems;
• behavioural analysis systems;
• cancellation-monitoring systems; or
• dispute-review procedures.

11.2 Laundra may delay, restrict, reject or reverse refunds, credits or payout adjustments where reasonably necessary for:

• fraud prevention;
• dispute investigation;
• legal compliance;
• operational integrity; or
• Platform protection.

11.3 Certain operational systems may involve automated analysis, operational scoring or behavioural monitoring.

11.4 Where required by applicable law, Users may request review of significant operational restrictions or decisions.

12. Compensation Limits

12.1 Refunds and compensation relating to damaged items, missing items or service-quality disputes remain subject to the applicable compensation framework described in the Damage and Dispute Policy.

12.2 Unless otherwise required by applicable law and subject to the circumstances of the claim, Platform-level compensation relating to a booking is limited to a maximum of €200 per booking in accordance with clause 18.5 of the Terms of Service and the Damage and Dispute Policy.

12.3 Nothing in this Refund Policy guarantees:

• unlimited reimbursement;
• full replacement-value reimbursement; or
• specialist luxury-garment insurance coverage.

13. Abuse of Refund Systems

13.1 Users are expected to participate honestly in refund-related workflows.

13.2 Laundra may reject refund requests, suspend accounts, restrict functionality, reverse credits, withhold payouts or take additional operational action where a User:

• submits false evidence;
• stages photos;
• manipulates operational information;
• repeatedly abuses refunds;
• repeatedly abuses chargebacks;
• engages in fraudulent conduct; or
• otherwise abuses the Platform.

14. Record Retention

14.1 Laundra may retain refund-related information including:

• booking records;
• payment records;
• communications;
• operational evidence;
• dispute outcomes;
• chargeback information;
• refund history; and
• support records.

14.2 Such information may be retained for:

• fraud prevention;
• legal defence;
• operational integrity;
• accounting;
• regulatory compliance; or
• dispute-handling purposes.

14.3 Certain records may be retained for at least six years from the end of the relevant financial year or longer where reasonably necessary for legal or regulatory purposes.

15. Changes to this Policy

15.1 Laundra may update this Refund Policy from time to time.

15.2 Where changes materially affect Users, Laundra may provide notice through the Platform, by email or through another appropriate method before the updated Policy takes effect.

15.3 Continued use of the Platform after the effective date of an updated Policy may constitute acceptance where permitted by law.

16. Governing Law and Jurisdiction

16.1 This Policy is governed by the laws of the Republic of Cyprus.

16.2 Subject to mandatory legal rights that cannot lawfully be excluded, the courts of Nicosia, Cyprus shall have jurisdiction over disputes arising out of or relating to this Policy.

17. Contact Information

Questions relating to refunds, payment adjustments or booking-related financial outcomes may be sent to:

A.M.K. Ecoleaf Ltd
Ioanni Makrygianni 4
Lakatamia, Nicosia, 2312
Cyprus

Email: support@getlaundra.app

Laundra Damage and Dispute Policy

Effective date: July 12, 2026

This Damage and Dispute Policy explains how Laundra handles booking-related disputes, damaged-item claims, missing-item claims, service complaints, no-show situations, refund-related disputes and operational investigations through the Laundra Platform.

This Policy forms part of the Laundra Terms of Service, Refund Policy, Provider Agreement and related Platform policies.

In this Policy, “Laundra”, “we”, “us” and “our” refer to A.M.K. Ecoleaf Ltd trading as Laundra. “Customer” refers to a User requesting services through the Platform. “Provider” refers to an independent service provider offering services through the Platform.

1. Purpose of this Policy

1.1 Laundra operates a technology marketplace connecting Customers and independent Providers for everyday laundry, ironing, pickup and delivery services.

1.2 This Policy establishes the operational framework used by Laundra to review disputes, investigate complaints, assess evidence, manage booking-related issues and determine Platform-level outcomes.

1.3 Nothing in this Policy removes statutory consumer rights or legal rights that cannot lawfully be excluded.

2. Everyday Laundry Positioning

2.1 Laundra is designed primarily for everyday household laundry and ironing services.

2.2 The Platform is not intended for specialist luxury garment preservation, museum-grade textile restoration, specialist dry-cleaning guarantees or highly specialised fabric treatment unless expressly stated otherwise by a Provider.

2.3 Customers submitting luxury, delicate, specialist-care or unusually high-value items acknowledge that such items may involve increased operational risk when compared to ordinary household laundry.

2.4 Customers are encouraged to disclose special handling requirements before handover.

3. Customer Responsibilities Before Handover

3.1 Before handing items to a Provider, Customers should:

• inspect their items;
• remove valuables and prohibited objects;
• check pockets;
• disclose delicate fabrics;
• disclose specialist-care requirements; and
• disclose known stains, pre-existing damage or other relevant item conditions.

3.2 Customers should avoid submitting hazardous, unsafe, contaminated or prohibited items through the Platform.

3.3 Customers are encouraged to photograph valuable, delicate or disputed-condition items before handover.

3.4 Failure to disclose material information relating to the condition or care requirements of an item may affect eligibility for compensation where permitted by law.

4. Provider Responsibilities

4.1 Providers are expected to handle Customer items with reasonable care, skill, hygiene and professionalism.

4.2 Providers must comply with Platform rules, avoid avoidable damage, upload operational evidence where applicable and communicate promptly regarding issues affecting bookings.

4.3 Providers must not:

• falsify evidence;
• manipulate scale readings;
• intentionally damage items;
• misuse Customer property;
• misuse Customer data; or
• submit misleading operational information.

4.4 Providers must respond to dispute-related communications within forty-eight hours after being notified through the Platform unless Laundra expressly grants additional time.

4.5 Where a Provider does not respond within the applicable forty-eight-hour period, Laundra may escalate the dispute for review based on the available evidence without further notice to the Provider.

5. Types of Disputes Covered

5.1 Disputes submitted through the Platform may include complaints relating to:

• damaged items;
• missing items;
• shrinkage;
• colour bleeding;
• incorrect service;
• poor ironing quality;
• incorrect weight calculations;
• unauthorised charges;
• failed pickups;
• failed deliveries;
• cancellation disputes;
• no-show disputes;
• delayed completion;
• refund requests; or
• other booking-related issues.

5.2 Submission of a dispute does not automatically guarantee compensation, refund approval or Provider liability.

6. Booking Completion and Complaint Window

6.1 A booking may be completed automatically or manually depending on the operational flow of the Platform.

6.2 If a Customer receives returned items and does not raise an issue within twenty-four hours after delivery, collection or completion, the Platform may operationally treat the booking as completed, without prejudice to any statutory legal rights.

6.3 Customers should inspect returned items promptly after receipt.

6.4 Customers may nevertheless submit disputes or claims within fourteen days after delivery, collection or completion in accordance with the Terms of Service and related Platform policies.

7. Timeframe for Reporting Issues

7.1 Unless applicable law requires otherwise, Customers should generally submit disputes, damage claims, missing-item claims or booking-related complaints within fourteen days after delivery, collection or completion.

7.2 Laundra may reject claims submitted outside the applicable reporting window where the delay materially affects the investigation, evidence review or handling of the matter.

7.3 Laundra may nevertheless review late claims where exceptional circumstances apply or where required by law.

8. Evidence and Investigation

8.1 Laundra may request evidence from Customers, Providers or both parties before determining a Platform-level outcome.

8.2 Evidence may include:

• photos;
• videos;
• scale photos;
• care labels;
• receipts;
• messages;
• booking records;
• timestamps;
• delivery evidence;
• pickup evidence;
• operational logs;
• proof of value;
• communications; or
• other relevant information.

8.3 Laundra may review booking history, dispute history, operational behaviour, trust indicators, account history, cancellation patterns, scale evidence and other operational information during investigations.

8.4 Where reasonably necessary for fraud prevention, dispute handling, operational integrity or legal compliance, Laundra may temporarily delay payouts, apply operational holds or restrict account functionality during an investigation.

9. Missing Item Claims

9.1 A missing-item claim may arise where a Customer alleges that:

• an item was not returned;
• part of a booking is missing; or
• an incorrect item was returned.

9.2 When reviewing missing-item claims, Laundra may consider:

• booking records;
• scale evidence;
• pickup evidence;
• delivery evidence;
• communications;
• operational history;
• Provider history; and
• other relevant information.

9.3 Claims may be reduced or rejected where:

• the evidence is insufficient;
• the item was not reasonably shown to be included in the booking;
• the claim appears abusive or fraudulent; or
• the delay in reporting materially affected the investigation.

10. Damage Claims

10.1 Damage claims may include complaints relating to:

• tearing;
• shrinkage;
• staining;
• colour bleeding;
• overheating;
• ironing damage;
• broken embellishments;
• fabric distortion;
• incorrect treatment; or
• other alleged damage.

10.2 When reviewing damage claims, Laundra may consider:

• care labels;
• disclosed instructions;
• item condition;
• fabric age;
• ordinary wear and tear;
• suitability for ordinary laundry;
• Provider evidence;
• Customer evidence; and
• operational information.

10.3 Claims may be reduced or rejected where:

• the item was unsuitable for ordinary laundry;
• the item involved undisclosed specialist-care requirements;
• the item showed signs of pre-existing weakness;
• sufficient supporting evidence is unavailable; or
• the issue resulted from ordinary wear and tear.

11. Weight and Pricing Disputes

11.1 Customers may dispute:

• scale measurements;
• revised pricing;
• additional charges;
• item counts; or
• fee calculations.

11.2 The Platform applies a fifteen percent tolerance to the difference between the estimated weight selected by the Customer at booking and the actual weight measured by the Provider.

11.3 Where the actual weight is within fifteen percent above the estimated load-size category selected during booking, the booking may proceed at the actual measured price without additional Customer approval in accordance with clause 11.3 of the Terms of Service.

11.4 Where the actual weight exceeds the applicable fifteen percent tolerance, the Customer must approve the revised price through the Platform within four hours after notification.

11.5 If the Customer does not approve the revised price within the applicable four-hour period, the booking may be cancelled, the items may be returned and applicable pickup, return or cancellation charges may apply in accordance with the Terms of Service and Refund Policy.

11.6 Providers must upload a clear photograph of the scale reading for every weighing in accordance with clause 6.4 of the Terms of Service.

11.7 Scale photographs form part of the booking record and may be made available to the Customer and used as evidence in subsequent disputes.

11.8 Laundra may review:

• scale photos;
• booking records;
• operational history;
• communications;
• dispute history; and
• other relevant operational information

when reviewing weight-related disputes.

11.9 Providers who repeatedly submit suspicious or inconsistent scale evidence may face:

• recalibration requests;
• payout review;
• operational restrictions;
• suspension; or
• removal from the Platform.

12. Failed Pickup and No-Show Disputes

12.1 A failed pickup, failed delivery or no-show situation may arise where a party:

• is unavailable;
• is inaccessible;
• cannot be contacted;
• refuses handover; or
• otherwise prevents completion of the booking.

12.2 Where lawful and proportionate, Laundra may apply:

• no-show fees;
• failed-attempt fees;
• pickup fees;
• cancellation fees; or
• redelivery-related charges

in accordance with the Terms of Service.

12.3 Operational charges relating to failed-attempt situations may include charges of up to €10 plus applicable pickup or redelivery costs where disclosed through the Platform.

12.4 Laundra may review booking records, messages, timestamps, operational logs and available evidence when reviewing failed-attempt disputes.

12.5 False reporting of failed attempts or no-show situations may result in suspension, payout review or other operational action.

13. Platform-Level Outcomes

13.1 Following review of a dispute, Laundra may:

• reject the claim;
• partially approve the claim;
• approve a refund;
• approve a partial refund;
• issue Platform credit;
• issue warnings;
• temporarily restrict accounts;
• adjust payouts;
• apply operational holds;
• request additional evidence; or
• take other reasonable operational action.

13.2 Platform-level outcomes are intended to provide fair and practical resolutions based on the available information.

13.3 Laundra’s operational decisions do not remove statutory consumer rights or legal rights that cannot lawfully be excluded.

14. Compensation Framework

14.1 The Platform compensation framework reflects the everyday laundry positioning of the Platform.

14.2 Unless otherwise required by applicable law and subject to the circumstances of the claim, the maximum total compensation payable through the Platform for damage, loss, missing items, poor quality, wrong service or related booking claims is limited to €200 per booking.

14.3 The compensation framework applies to the whole booking and not separately to each item or each claim within the booking, regardless of:

• the number of items;
• the declared value of the items; or
• the sentimental value of the items.

14.4 Laundra does not guarantee:

• unlimited reimbursement;
• full replacement-value reimbursement;
• specialist luxury-garment insurance coverage; or
• reimbursement for sentimental value.

14.5 Compensation may be reduced or refused where:

• an item was unsuitable for ordinary laundry;
• the item involved undisclosed risks;
• sufficient evidence is unavailable;
• the item showed signs of pre-existing weakness; or
• the claim appears abusive or fraudulent.

14.6 Before confirming a booking, the Platform may require the Customer to declare whether the booking includes high-value, delicate or specialist-care items as described in clause 9 of the Terms of Service.

14.7 Where a Customer declares that a booking does not include such items and later submits a claim relating to such items, compensation may be reduced or refused in accordance with clauses 9.2 and 9.3 of the Terms of Service.

14.8 The declaration recorded at booking time forms part of the dispute evidence considered by Laundra.

15. Proof of Value

15.1 Laundra may request proof of value before approving compensation.

15.2 Proof of value may include:

• receipts;
• order confirmations;
• valuation documents;
• repair estimates;
• replacement estimates; or
• other reasonable supporting documentation.

15.3 Laundra may consider depreciation, age, condition, ordinary wear and other relevant factors when assessing compensation.

16. Fraudulent or Abusive Claims

16.1 Users are expected to participate honestly in the dispute process.

16.2 Laundra may reject claims, suspend accounts, restrict functionality, reverse credits, withhold payouts or take additional operational action where a User:

• submits false evidence;
• stages photos;
• manipulates booking information;
• repeatedly abuses refunds;
• repeatedly abuses chargebacks; or
• otherwise abuses the Platform or dispute process.

16.3 Laundra may retain evidence relating to fraud prevention, legal defence, operational integrity and dispute handling.

17. Chargebacks and Payment Disputes

17.1 Customers are encouraged to attempt resolution through the Platform before initiating chargebacks unless fraud or unauthorised payment activity is suspected.

17.2 Laundra may submit booking records, communications, operational evidence, cancellation history, dispute history, scale evidence, delivery evidence and other relevant information during chargeback investigations.

17.3 Providers may become responsible for certain chargeback-related losses where fraud, false evidence, misconduct or breach of Platform rules is involved.

18. Operational Monitoring and Trust Systems

18.1 Laundra may monitor operational behaviour including:

• cancellation rates;
• dispute frequency;
• booking reliability;
• response times;
• trust scores;
• weight consistency; and
• operational performance.

18.2 Repeated operational issues may affect:

• Provider visibility;
• booking eligibility;
• trust scores;
• payout review; or
• continued access to the Platform.

18.3 Certain operational systems may involve:

• automated monitoring;
• operational scoring;
• fraud detection;
• cancellation monitoring; or
• behavioural analysis.

18.4 Where required by applicable law, Users may request review of significant operational restrictions or account decisions.

19. Record Retention

19.1 Laundra may retain dispute-related information including:

• messages;
• booking records;
• operational logs;
• scale evidence;
• support records;
• dispute evidence;
• delivery evidence; and
• Platform decisions

for fraud prevention, legal defence, operational integrity, accounting, regulatory compliance and dispute-handling purposes.

19.2 Certain records may be retained for at least six years from the end of the relevant financial year or longer where reasonably necessary for legal or regulatory purposes.

20. Alternative Dispute Resolution and Legal Rights

20.1 Laundra may participate in mediation or alternative dispute resolution on a voluntary basis where appropriate.

20.2 Consumers may have rights to contact competent consumer protection authorities, approved alternative dispute resolution bodies or supervisory authorities.

20.3 Nothing in this Policy removes mandatory legal rights that cannot lawfully be excluded.

21. Changes to this Policy

21.1 Laundra may update this Policy from time to time.

21.2 Where changes materially affect Users, Laundra may provide notice through the Platform, by email or through another appropriate method before the updated Policy takes effect.

21.3 Continued use of the Platform after the effective date of an updated Policy may constitute acceptance where permitted by law.

22. Governing Law and Jurisdiction

22.1 This Policy is governed by the laws of the Republic of Cyprus.

22.2 Subject to mandatory legal rights that cannot lawfully be excluded, the courts of Nicosia, Cyprus shall have jurisdiction over disputes arising out of or relating to this Policy.

23. Contact Information

Questions, concerns or dispute-related communications may be sent to:

A.M.K. Ecoleaf Ltd
Ioanni Makrygianni 4
Lakatamia, Nicosia, 2312
Cyprus

Email: support@getlaundra.app

Laundra Provider Agreement

Effective date: July 12, 2026

This Provider Agreement governs the relationship between A.M.K. Ecoleaf Ltd trading as “Laundra” and any individual or legal entity using the Laundra Platform as a Provider.

A.M.K. Ecoleaf Ltd is a private company limited by shares registered in the Republic of Cyprus with registration number HE272640 and registered office at Ioanni Makrygianni 4, Lakatamia, Nicosia, 2312, Cyprus.

In this Agreement, “Laundra”, “we”, “us” and “our” refer to A.M.K. Ecoleaf Ltd trading as Laundra. “Provider” refers to any independent service provider offering laundry-related services through the Platform.

This Agreement forms part of the Laundra legal framework together with the Terms of Service, Refund Policy, Damage and Dispute Policy, Privacy Policy, Cookie Policy and related Platform policies.

By creating a Provider account, submitting onboarding information, accepting bookings, receiving payouts or otherwise using the Platform as a Provider, the Provider agrees to be bound by this Agreement.

1. Nature of the Relationship

1.1 The Provider acts as an independent contractor and independent service provider.

1.2 Nothing in this Agreement creates an employment relationship, worker relationship, partnership, joint venture, franchise relationship or agency relationship between Laundra and the Provider.

1.3 The Provider is not an employee, representative or agent of Laundra and has no authority to bind Laundra, enter contracts on behalf of Laundra or make guarantees on behalf of Laundra.

1.4 The Provider remains solely responsible for deciding whether and when to make themselves available, which bookings to accept, how to organise their work, how to perform accepted services and how to comply with applicable legal and tax obligations.

1.5 Laundra operates a technology marketplace connecting Customers and independent Providers and does not itself perform laundry services.

2. Eligibility and Provider Accounts

2.1 Providers must be at least eighteen years old and legally capable of entering binding agreements.

2.2 Providers must provide accurate, complete and up-to-date onboarding information.

2.3 Providers must maintain accurate payout information, contact information and operational information.

2.4 Laundra may require identity verification, phone verification, payout verification, photo verification or additional onboarding procedures before approving or maintaining a Provider account.

2.5 Providers operating through the Platform during the initial launch phase must operate within the Republic of Cyprus unless Laundra expressly approves another service territory.

2.6 Laundra may reject, restrict, suspend or remove Provider accounts where reasonably necessary for fraud prevention, legal compliance, Platform integrity, operational reliability, User safety or enforcement of Platform rules.

3. Provider Profiles and Public Information

3.1 Providers may create profiles visible to Customers through the Platform.

3.2 Provider profiles may include profile photos, workspace photos, service descriptions, pricing information, availability information, service radius, reviews, ratings, estimated turnaround times and introductory media.

3.3 Providers are responsible for ensuring that all uploaded content and profile information is accurate, lawful and non-misleading.

3.4 Providers must not upload false, infringing, unlawful, deceptive, offensive or misleading content.

3.5 Where uploaded content contains another person, the Provider confirms that all necessary permissions and consents required under applicable privacy, copyright or image-rights law have been obtained.

3.6 By uploading profile content, the Provider grants Laundra a non-exclusive, worldwide, royalty-free licence to host, display, reproduce, resize, process and use such content for Platform operation, moderation, marketing and promotional purposes.

3.7 Laundra may remove, restrict or moderate uploaded content where reasonably necessary for operational, legal or reputational reasons.

4. Provider Registration Fee and Scale Requirements

4.1 Laundra may charge a one-time Provider registration fee of €19.99 for new Providers in accordance with clause 6.1 of the Terms of Service.

4.2 Laundra may waive the registration fee for selected Providers, including the first fifty Providers approved onto the Platform (“Founding Providers”).

4.3 Founding Providers may additionally receive a lifetime exemption from future Provider subscription fees introduced by Laundra, subject to the conditions communicated at the time the exemption is granted.

4.4 The registration process may include shipment of a Laundra-branded scale or other operational equipment.

4.5 Unless applicable law requires otherwise, registration fees become non-refundable once onboarding equipment has been shipped or onboarding activation has been completed.

4.6 Providers are responsible for ensuring that any scale used through the Platform is functioning properly, reasonably accurate and suitable for operational use.

4.7 Providers must not knowingly use manipulated, defective or inaccurate scales.

4.8 Providers must upload clear scale evidence for every booking requiring weighing through the Platform workflow.

4.9 Laundra may require scale verification, recalibration, replacement, photographic verification or periodic operational checks where reasonably necessary for fraud prevention, dispute handling or Platform integrity.

4.10 Repeated inaccurate weighing, suspicious scale behaviour or falsification of scale evidence may result in payout review, operational restrictions, suspension or permanent removal from the Platform.

5. Provider Responsibilities and Service Standards

5.1 Providers accepting bookings through the Platform are expected to perform services with reasonable care, skill, hygiene and professionalism.

5.2 Providers are expected to honour accepted bookings except where cancellation is reasonably necessary.

5.3 Providers must communicate respectfully with Customers and Laundra personnel.

5.4 Providers must handle Customer property with reasonable care.

5.5 Providers must not manipulate bookings, falsify evidence, intentionally damage Customer property, misuse Customer data, request off-platform payments, harass Users or use the Platform for unlawful purposes.

5.6 Providers remain solely responsible for the operational performance of the services they provide.

6. Everyday Laundry Positioning

6.1 Laundra is positioned primarily for everyday household laundry and ironing services.

6.2 Providers may reject items that appear unsuitable for ordinary laundry, involve specialist treatment, create unusual operational risk or involve prohibited or hazardous materials.

6.3 Providers are encouraged to seek clarification where Customers submit luxury, delicate, specialist-care or unusually high-value items.

6.4 During onboarding and through the Platform settings thereafter, Providers must declare whether they accept high-value, delicate or specialist-care items as defined in clause 9 of the Terms of Service.

6.5 This declaration determines whether Customers who declare high-value items at booking are able to book the Provider.

6.6 Providers may update this declaration through the Platform at any time, although any change applies prospectively to new bookings only.

7. High-Value and Delicate Items

7.1 The Platform compensation framework is designed around ordinary household laundry and not around specialist luxury garment insurance or unlimited replacement-value reimbursement.

7.2 Unless otherwise required by applicable law and subject to the circumstances of the claim, Platform-level compensation relating to a booking remains subject to the applicable compensation framework described in the Terms of Service and Damage and Dispute Policy.

7.3 Providers remain responsible for handling accepted items with reasonable care.

7.4 Providers must not make representations to Customers that exceed the Platform compensation framework or otherwise misrepresent Platform protections.

7.5 Providers may obtain independent insurance covering customer property, business liability or operational risk at their own discretion.

7.6 Laundra may require certain categories of Providers to maintain minimum insurance coverage in the future where reasonably necessary for Platform integrity, legal compliance, Customer protection or commercial expansion.

8. Booking Evidence and Operational Records

8.1 Where bookings require weighing, Providers must use reasonably accurate scales and upload required scale evidence for every applicable booking.

8.2 Scale evidence should be clear, accurate and reasonably readable.

8.3 Providers must not manipulate, alter, falsify or stage scale evidence.

8.4 Laundra may review scale evidence, booking records, dispute history, operational behaviour and historical patterns when investigating disputes.

8.5 Providers may be required to cooperate with operational investigations, refund reviews, chargeback investigations or dispute procedures.

9. Pricing and Platform Fees

9.1 Providers may set pricing within the technical and operational structure supported by the Platform.

9.2 Laundra deducts a Platform fee equal to ten percent of the items total of each completed booking in accordance with clause 11.6 of the Terms of Service.

9.3 The pickup fee paid by the Customer is passed to the Provider in full and Laundra does not deduct a Platform fee from the pickup fee unless the Platform later states otherwise and the Provider accepts the updated terms.

9.4 Laundra may additionally apply payout adjustments, refund adjustments, operational deductions, chargeback-related deductions or other lawful deductions in accordance with the Terms of Service and Platform policies.

9.5 Laundra may modify Platform fees, pricing structures, payout structures, operational deductions or commercial terms from time to time.

9.6 Where changes materially affect Providers, Laundra may provide reasonable notice through the Platform, by email or through another appropriate method before the updated terms take effect.

10. Payouts

10.1 Provider payouts are generally processed on a weekly schedule in accordance with clause 12.6 of the Terms of Service.

10.2 Each payout may include amounts captured during the relevant payout period, less Platform fees, refund adjustments, payout adjustments and any other applicable deductions.

10.3 Captured Customer payments become eligible for inclusion in a Provider payout only after a twenty-four-hour cooling period following delivery, collection or completion.

10.4 The cooling period exists so that Customers may inspect returned items and raise disputes through the Platform in accordance with clause 7.7 of the Terms of Service.

10.5 Payout timing may additionally depend on payment processors, operational review, dispute handling, chargeback risk, fraud-prevention procedures, payout verification, banking delays or other operational factors.

10.6 Laundra may temporarily delay, hold, reduce or reverse payouts where reasonably necessary for dispute handling, fraud prevention, chargeback management, legal compliance, operational integrity or Platform protection.

10.7 Providers are responsible for maintaining accurate payout information.

10.8 Laundra is not responsible for payout delays caused by banks, payment processors or inaccurate Provider information.

11. Taxes and Legal Compliance

11.1 Providers remain solely responsible for their own tax obligations, VAT obligations, accounting obligations, social insurance obligations, permits, registrations and legal compliance.

11.2 Laundra does not provide tax advice, accounting advice or legal advice to Providers.

11.3 Providers must not use the Platform for unlawful activity, tax evasion or fraudulent conduct.

11.4 Providers may be required to cooperate with reasonable requests relating to fraud prevention, payment compliance, identity verification or legal obligations.

12. Customer Data and Confidentiality

12.1 Providers receive Customer information solely for the purpose of completing bookings and related communications.

12.2 Providers must keep Customer information confidential and must not use Customer information for unrelated marketing, resale, harassment, off-platform solicitation or unlawful purposes.

12.3 Providers must not unnecessarily retain Customer information beyond what is reasonably required for the relevant booking or applicable legal obligations.

12.4 Misuse of Customer information may result in suspension, termination, legal action or reporting to relevant authorities.

13. Messaging and Off-Platform Conduct

13.1 Providers are expected to communicate respectfully and professionally through the Platform.

13.2 Providers must not pressure Customers into off-platform transactions, fee-avoidance arrangements or private continuation of Platform-originated bookings.

13.3 Laundra may suspend or remove Providers who repeatedly attempt to bypass Platform systems or avoid Platform fees.

14. Booking Reliability and Cancellation Behaviour

14.1 Providers are expected to honour accepted bookings except where cancellation is reasonably necessary due to emergencies, unsafe conditions, operational impossibility, prohibited items or other legitimate operational reasons.

14.2 Repeated cancellations, operational unreliability, dispute frequency, poor response times or booking failures may affect Provider trust scores, visibility, booking eligibility or continued access to the Platform.

14.3 Where a Provider cancels after operational travel has begun or after arriving at the Customer location, Laundra may apply trust-score reductions, payout adjustments, compensation measures or Customer credits where reasonably appropriate.

14.4 Certain operational systems may involve automated monitoring of cancellation behaviour, dispute frequency, booking reliability or trust indicators.

14.5 Where required by applicable law, Providers may request review of significant account restrictions or operational decisions.

15. Failed Pickups and No-Show Situations

15.1 Where a Customer is unavailable, inaccessible, cannot be contacted or otherwise prevents completion of a booking, applicable no-show fees, failed-attempt fees, pickup fees or redelivery-related charges may apply in accordance with the Terms of Service and Platform policies.

15.2 Operational charges relating to failed-attempt situations may include charges of up to €10 plus applicable pickup or redelivery costs where disclosed by the Platform.

15.3 Providers must not falsely report failed attempts or no-show situations.

15.4 Laundra may review messages, timestamps, booking records, operational logs and other evidence when reviewing failed-attempt disputes.

16. Damage, Disputes and Refunds

16.1 Providers are expected to cooperate reasonably with dispute investigations, refund procedures and operational review workflows.

16.2 Providers must respond to dispute-related communications within forty-eight hours after being notified through the Platform unless Laundra expressly grants additional time.

16.3 Where a Provider does not respond within the applicable forty-eight-hour period, Laundra may escalate the dispute for review based on the available evidence without further notice to the Provider.

16.4 Laundra may review booking records, communications, scale evidence, operational history, dispute history and other relevant information when determining Platform-level outcomes.

16.5 Laundra may temporarily delay payouts, apply payout adjustments, issue refunds, issue Platform credits, apply warnings, restrict accounts or take other operational action where reasonably necessary for dispute handling, fraud prevention, chargeback management or Platform integrity.

16.6 Providers may become responsible for certain chargeback-related losses where fraud, false evidence, misconduct or breach of Platform rules is involved.

17. Subcontracting

17.1 Providers must not subcontract, delegate, outsource or transfer bookings to another person without Laundra’s prior written approval.

17.2 Where subcontracting is approved, the original Provider remains fully responsible for booking performance, Customer data protection, operational compliance and any conduct or damage caused by the subcontractor.

18. Operational Monitoring and Trust Systems

18.1 Laundra may operate trust systems, operational monitoring systems, fraud-detection systems, cancellation-monitoring systems, dispute-monitoring systems or behavioural-analysis systems.

18.2 These systems may affect Provider visibility, booking priority, trust scores, payout review, temporary restrictions or continued access to the Platform.

18.3 Certain operational systems may involve automated analysis, operational scoring, behavioural monitoring, cancellation-rate analysis or trust-score analysis.

18.4 Trust-related systems may consider factors including:

• repeated cancellations;
• missed dispute responses;
• suspicious weighing behaviour;
• dispute frequency;
• failed-attempt reports;
• refund frequency; or
• operational reliability indicators.

18.5 Depending on the severity or frequency of operational concerns, Laundra may apply warnings, visibility reductions, payout review, temporary restrictions or suspension measures.

18.6 Where required by applicable law, Providers may request human review of significant operational restrictions or account actions.

19. Suspension and Termination

19.1 Laundra may suspend, restrict or terminate a Provider account where reasonably necessary for fraud prevention, legal compliance, operational integrity, User protection, Platform security or enforcement of Platform rules.

19.2 This may include situations involving repeated cancellations, repeated disputes, falsified evidence, misleading conduct, misuse of Customer data, payment fraud, chargeback abuse, unsafe conduct, abusive behaviour, unlawful activity or operational unreliability.

19.3 Laundra may act without prior notice where urgent action is reasonably necessary for fraud prevention, User safety or Platform protection.

19.4 Suspension or termination does not remove obligations relating to disputes, confidentiality, refunds, chargebacks, legal compliance or outstanding operational matters.

20. Intellectual Property

20.1 Laundra retains ownership of the Platform and all associated intellectual property rights.

20.2 Providers receive a limited right to use the Platform solely for authorised Provider activity.

20.3 Providers must not copy, reverse engineer, scrape, commercially exploit or misuse the Platform outside its intended operational use.

21. Limitation of Liability

21.1 Nothing in this Agreement excludes liability that cannot lawfully be excluded.

21.2 Subject to applicable law, Laundra is not liable for indirect losses, loss of profits, business interruption, off-platform conduct or losses arising from Customer conduct, Provider conduct or third-party service failures.

21.3 Subject to applicable law, Laundra’s total liability arising out of or relating to the Platform shall not exceed the greater of:

1. the total Platform fees actually paid by the relevant Provider to Laundra during the six months preceding the event giving rise to the claim; or

2. €100.

21.4 These limitations do not apply where liability cannot legally be excluded or limited, including intentional misconduct or gross negligence where applicable law prohibits limitation.

22. Indemnity

22.1 Providers agree to indemnify and hold harmless Laundra, its directors, officers, employees and contractors against claims, liabilities, losses, damages, costs and expenses arising from the Provider’s services, breach of this Agreement, misuse of Customer data, unlawful conduct, tax non-compliance, fraud, operational misconduct or infringement of third-party rights.

23. Changes to this Agreement

23.1 Laundra may update this Agreement from time to time.

23.2 Where changes materially affect Providers, Laundra may provide notice through the Platform, by email or through another appropriate method before the updated Agreement takes effect.

23.3 Continued use of the Platform after the effective date of an updated Agreement may constitute acceptance where permitted by law.

24. Governing Law and Jurisdiction

24.1 This Agreement is governed by the laws of the Republic of Cyprus.

24.2 Subject to mandatory legal rights that cannot lawfully be excluded, the courts of Nicosia, Cyprus shall have jurisdiction over disputes arising out of or relating to this Agreement.

25. Contact Information

Questions relating to this Agreement may be sent to:

A.M.K. Ecoleaf Ltd
Ioanni Makrygianni 4
Lakatamia, Nicosia, 2312
Cyprus

Email: support@getlaundra.app